Grievance Redressal Mechanism

At Brytlink, we are committed to providing high-quality, ethical, and transparent advisory services. In the event a client requires clarification or wishes to report a service concern, the following structured grievance redressal mechanism is available.

1. Submitting a Query or Complaint

Clients may first seek clarification on any service-related matter through normal communication channels.

If an issue still persists, clients may lodge a complaint in writing, by email, or telephonically.

Grievance Officer

Email: grievance@brytlink.com    Phone: +91-9518968742

2.Acknowledgement and Resolution Timelines

The Grievance Officer will acknowledge receipt of the complaint within 7 working days.

A detailed Action Taken Report (ATR) will be provided within 30 calendar days from the date of receipt.

Where applicable, Brytlink will also outline preventive steps undertaken to avoid recurrence of similar issues. If resolution is not possible within this period, the adviser must provide reasons and expected timelines to the client.

3.Escalation Matrix

If the client is not satisfied with the response from the Grievance Officer, the matter may be escalated as follows:

Level 2 – to SCORES platform at www.scores.sebi.gov.in

Level 3 – to Online Dispute Resolution (ODR) through the Smart ODR portal at https://smartodr.in

Each escalation level will review the grievance along with previous responses and provide a final view in a fair and reasonable manner.

Clients may also write to the nearest SEBI office:

SEBI Bhavan BKC, Plot No.C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (East), Mumbai – 400051, Maharashtra, India Tel: +91-22-26449000 / 40459000